Actnable AI Privacy Policy
At Actnable AI (“we,” “our,” or “us”), your privacy matters. We are committed to protecting your personal information and being transparent about how we handle it.
This Privacy Policy explains how we collect, use, share, and protect personal data when you:
By using our website or services, you agree to the practices described in this Privacy Policy.
By using our website or services, you agree to the practices described in this Privacy Policy.
This includes personal data you give us when creating an account, contacting our team, or using our tools. Examples include:
When you use our website or platform, we may automatically collect:
We may receive personal data from:
We do not intentionally collect sensitive personal data (such as health information, biometrics, or political opinions). If such data is uploaded by a client:
We process personal data only when we have a lawful basis, in line with applicable data protection laws such as the GDPR and the DPA. The table below summarizes the main purposes for which we collect personal data, the types of data involved, and the legal basis for processing:
Types of Data | Purpose(s) | Data That Might Be Collected | Legal Basis |
Account & Contact Information | Create/manage accounts, communicate updates, provide support | Name, email, phone number, job title, organization, login credentials | Performance of a contract; Legitimate interests (administration/support) |
User-Generated Content & Uploaded Data | Provide AI/analytics services, generate insights and results | Documents, datasets, files, reports, text, or any content uploaded by the user | – Performance of a contract |
Usage & Technical Data | Improve functionality, monitor performance, enhance user experience | IP address, browser type, device identifiers, log files, feature usage | Legitimate interests (improving and securing the service) |
Communication Records | Respond to inquiries, provide support, maintain records | Emails, chat logs, support tickets, feedback messages | Legitimate interests (support) |
Cookies & Analytics Data | Understand website usage patterns, run analytics or measure engagement, improve marketing | Cookie/session data, analytics metrics, behavioral data | Consent (for non-essential cookies); |
Authentication & SSO Data | Enable secure logins, verify identity, integrate third-party services | Name, email, profile ID from SSO providers | Performance of a contract; |
Enterprise Client-Provided Data | Manage enterprise accounts, roles, permissions, corporate subscriptions | Business email, employee ID, department, access permissions | Performance of a contract; |
Security & Fraud Prevention Data | Detect, investigate, or prevent fraud, maintain system integrity | IP logs, failed login attempts, security flags, device info | Legitimate interests (security); Legal obligations |
Marketing & Newsletter Data | Send newsletters, Share product updates, Provide offers or recommendations | Email address, marketing preferences, engagement history | Consent (where required); |
Aggregated / Anonymized Data | Improve algorithms and services, Conduct analytics and internal research | Aggregated usage statistics, anonymized datasets (cannot be linked to an individual) | Not applicable (data is fully anonymized) |
We may share your information with trusted service providers, advisors, and subprocessors who assist us in operating our platform (e.g., hosting, analytics, support, communications, payment processing).
If you access Actnable AI through an enterprise account, your organization or integrated systems may provide personal data to us. Data is processed only to enable platform functionality, analytics, reporting, or other services requested by your organization.
If you sign in through an SSO or identity provider (e.g., Google, Microsoft, OAuth/SAML services), we receive only the information needed to authenticate your account and verify your identity.
We may disclose your information if required to:
We may share your information with third parties when you explicitly consent to the disclosure or when you ask us to do so.
We may share anonymized or aggregated data that cannot reasonably be used to identify you, for purposes such as analytics, product improvement, or research.
We may process or store your personal data in countries other than your own. These countries may have different data protection laws.
When we transfer personal data internationally, we do so in accordance with applicable laws and implement appropriate safeguards to ensure your information remains protected. These safeguards may include:
We take appropriate measures to ensure your information remains protected, including:
We take the security of your personal information seriously and implement technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or loss.
While no system is completely secure, we regularly update our safeguards following industry best practices. In the event of a suspected or actual security incident, we take prompt steps to investigate, mitigate any harm, and notify affected individuals and regulators when required by law.
We retain personal data only as long as necessary to provide our services, comply with legal obligations, and fulfill contractual or regulatory requirements.
When data is no longer needed, we securely delete, anonymize, or archive it in line with industry best practices. Anonymized data may be retained for research, analytics, or product improvement.
You can request deletion of your personal data or account closure by contacting us at info@actnable.ai . or using available tools within our services. Once verified, we will delete or anonymize your data within a reasonable timeframe, except where retention is required by law, regulation, or contract.
We are committed to providing all users with transparency, control, and meaningful choices regarding their personal information
Depending on your jurisdiction, you may have the following rights regarding your personal data:
| Right | What It Means | |
| Access | You may request details of the personal information we hold about you and how it is processed. | |
| Rectification | You may request correction or updating of inaccurate or incomplete personal data. | |
| Deletion / Erasure / Forgotten | You may request deletion of your personal information, subject to legal, regulatory, or contractual retention requirements. | |
| Restriction of Processing | You may request limits on processing in certain circumstances (e.g., if accuracy is disputed). | |
| Objection | You may object to processing based on legitimate interests, marketing, or other grounds permitted by law. | |
| Data Portability | You may request to receive a copy of your data in a structured, machine-readable format and transmit it to another provider where applicable. | |
| Withdraw Consent |
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| Automated Decision Making | You may request human review, express your viewpoint, or contest decisions made by automated systems with legal or significant effects. |
To exercise any of these rights, please contact us at info@actnable.ai. We may need to verify your identity before processing your request and will respond to your request in accordance with applicable law and within the required timeframes.
We use cookies and similar technologies to enhance your experience and improve our services. For detailed information about the types of cookies we use, how we use them, and how you can manage your preferences, please see our Cookie Policy.
We do not knowingly collect personal data from children under 18 without appropriate consent.
If a parent or guardian believes that their child’s data has been provided to us without consent, please contact us at info@actnable.ai, and we will take prompt action to review and address the request.
We use AI-powered features and automated processes to enhance your experience, improve accuracy, and provide relevant services. These systems may generate insights or inferences based on the data you provide.
All AI processes follow a human-in-the-loop approach, meaning that significant decisions affecting users are reviewed or validated by qualified personnel. We monitor our models for fairness, bias, and performance, and update safeguards as needed.
We do not make decisions with legal or similarly significant effects solely through automated processing, and we provide clear information to help you understand how these features work and may impact your experience.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of our Services. When we make material updates, we will notify users through appropriate channels, such as email notifications, posting a notice within our Services, or by other reasonable means.
Each version of this Policy is dated, and continued use of our Services after an update indicates your acceptance of the revised Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle personal information, you may contact us using the details below:
Email: info@actnable.ai
Address: PO Box 38290-00623, Parklands, Nairobi, Kenya
Copyright © 2025 Actnable AI
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